Data protection and confidentiality

Some activities we carry out as a digital agency require us to collect personal information from you. 

To comply with the Data Protection Act, we have a duty to tell you how we store the information we collect and how it is used. Any information you do submit will be stored securely and will never be passed on or sold to any third party.

What information we collect about you

We collect information about you when you contact us via our website contact forms, when you e-mail us or when you make an enquiry about our services through our website or by phone. We also collect information when you voluntarily subscribe to our ad-hoc email newsletter. Website usage information is collected using cookies. The information we collect can include the following: first name, last name, company, email address, job title, telephone number and IP address.

Services used

Google Analytics (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilises the data collected to track and examine the use of this website, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualise and personalise the ads of its own advertising network.

Personal Data collected: Cookies and Usage Data.

Place of processing: US – Privacy Policy – Opt Out

Contact form

Across the website we use contact forms to make it easier for people interested in our services to get in touch with us. These contact forms will collect personal data such as email address, first and last name, phone number, company name and job titles.

By filling in the contact form with your data, you authorise this website to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.

Email marketing

This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the user. These services may also collect data concerning the date and time when the message was viewed by the user, as well as when the user interacted with it, such as by clicking on links included in the message.


We use the “visitor action pixels” from Facebook Inc (1 Hacker Way, Menlo Park, CA 94025, USA, or, if you are based in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”)) on our website. This allows user behaviour to be tracked after they have been redirected to the provider’s website by clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which is why we are informing you, based on our knowledge of the situation. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook’s Data Usage Policy You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes. The legal basis for the use of this service is Art. 6 paragraph 1 sentence 1 letter f GDPR. You can object to the collection of your data by Facebook pixel, or to the use of your data for the purpose of displaying Facebook ads by contacting the following address: Facebook is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation (

Third party tool: MailChimp

Mailchimp is an e-mail management and message sending service.

Personal Data collected: first name, last name, email address, company & job title.

Place of processing: USA – Privacy Policy

How will we use the information about you?

We collect information about you to process your project, manage your account and, if you agree, to email you about other services, company news and events that we think may be of interest to you. We use your information collected from the website to personalise your repeat visits to our website. We will not share your information for marketing purposes with companies outside of Jaywood.

The Data is kept for the time necessary to provide the service requested by the User and the User can always request that the Data Controller (Jaywood) suspend or remove the data.

Where will we store your information?

The information we collect about you will be stored in the cloud, in our hosting provider’s (Dropbox) environment within each service.


On an ad-hoc basis, we would like to send you emails containing information about our services, new content,  company news and events that may be of interest to you. To do this, users must opt-in to receive our communications here. If you have consented to receive marketing, you may opt out later. You have a right at any time to stop us from contacting you for marketing purposes.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at the following address We want to make sure that your personal information is accurate and up to date. You may ask us to correct, update or remove information you think is inaccurate.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you: by email on

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.

Changes to our privacy policy

We keep our Privacy Policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 25th February 2020.



How do we use cookies?

We use cookies to enhance your browsing experience by:

  • Recognising when you log in and any preferred settings. 
  • Giving you a browsing experience that is unique to you and to serve you content which we believe improves your site experience
  • Analysing how your use our site which helps us to troubleshoot any problems and to monitor our own performance.

What cookies do we use?


Preserves the visitor’s session state across page requests.

Category: Necessary 

Data is sent to: United Kingdom (adequate)

Host domain:


Remembers the user’s selected language version of a website. 

Category: Preference

Data is sent to: United Kingdon


Registers a unique ID on mobile devices to enable tracking based on geographical GPS location. This cookie is used to play videos embedded from YouTube on our websites.

Category: Marketing

Data is sent to: United States

Host domain:


This is a Pixel cookie used by Twitter. The main purpose of this is functionality. It is used when the user browses a page with embedded Twitter content.

Category: Marketing

Data is sent to: United States

Host domain:


This is a Pixel cookie used by Twitter. The main purpose of this is functionality. It is used when the user browses a page with embedded Twitter content.

Category: Marketing

Data is sent to: United States

Host domain:


This cookie tries to estimate the users’ bandwidth on pages with integrated YouTube videos.

Category: Technical, Marketing

Data is sent to: United States (adequate)

Host domain:


Used by YouTube (Google) for storing user preferences and other unspecified purposes

Category: Marketing

Data is sent to: United States (adequate)

Host domain: 

 Google Analytics – ga.js Java script library 

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Our websites may use Google Analytics, which is a web analytics service provided by Google.

The ga.js JavaScript library uses first-party cookies to:

The ga.js JavaScript library uses first-party cookies to:

  • Determine which domain to measure
  • Distinguish unique users
  • Throttle the request rate
  • Remember the number and time of previous visits
  • Remember traffic source information
  • Determine the start and end of a session
  • Remember the value of visitor-level custom variables